Shipping policy

Website: https://www.finegemsstudio.site/
Business Name: BN MAKALU ESTATES LLC
Last Updated: October 10, 2026

1. Our Shipping Commitment

Fine Gems Studio aims to make ordering girls’ socks and children’s bags convenient for families by providing clear shipping charges, careful order handling, and useful delivery information.

Whether you are ordering everyday socks, preparing for school, or selecting a bag for a trip or outing, we work to prepare and dispatch orders accurately. This policy explains our shipping charges, order processing, delivery expectations, tracking procedures, and the steps to take if something goes wrong.

Actual delivery conditions may vary according to the destination, carrier service, seasonal demand, weather, and other circumstances.

2. Shipping Fees

Our standard shipping charges are as follows:

  • Orders of $10.00 or more: Free standard shipping.

  • Orders below $10.00: A shipping fee of $5.99.

The $10 threshold is based on the merchandise subtotal before shipping and applicable taxes, unless the checkout page expressly states otherwise. Any shipping charge applicable to your order will be displayed before you finalize the purchase.

If a promotion, special offer, or product-specific shipping arrangement applies, the terms presented with that offer or at checkout will govern the relevant order, subject to applicable law.

We encourage customers to review the order summary before payment so that the product total, shipping fee, and other disclosed charges are clear.

3. Order Processing

After you place an order, we begin the steps necessary to verify the transaction and prepare the selected items for dispatch.

Processing may include payment authorization, inventory checks, order review, product selection, packaging, and preparation of shipping documentation.

Processing time is separate from carrier transit time. A parcel does not begin its carrier transit period simply because an order confirmation has been generated.

Orders may take longer to prepare during holidays, high-volume shopping periods, inventory reviews, severe weather, or unexpected operational disruptions. If a significant issue affects your order, we will make reasonable efforts to communicate relevant information.

If you need to correct an address or cancel an order, contact us promptly at [email protected]. We cannot guarantee that a change can be made after packing or dispatch has begun.

4. Delivery Estimates

Any delivery estimate displayed on the website, at checkout, or in an order-related communication is intended as a planning guide rather than a guaranteed delivery date, unless expressly stated otherwise.

Delivery time may depend on the destination, carrier capacity, transportation routes, local delivery conditions, weather, public holidays, and other circumstances outside our direct control.

We do not promise a particular delivery date where no such guarantee has been expressly provided. However, this does not excuse us from complying with applicable legal requirements concerning shipment, delivery, refunds, or customer notification.

If you have a time-sensitive need, please consider the possibility of carrier delays before placing your order.

5. Shipping Address Accuracy

Customers are responsible for entering a complete and accurate delivery address at checkout.

Before submitting your order, please verify the recipient's name, street address, apartment or unit number, city, state, ZIP code, and any other information needed for delivery.

An incomplete or incorrect address may cause delays, failed delivery attempts, or the return of a parcel to the sender. If you discover an error after ordering, contact us immediately. We will make reasonable efforts to assist if the package has not yet entered a stage where changes are unavailable.

Once a carrier has possession of the parcel, address changes may require the carrier's approval and may not be possible.

6. Order Tracking

Where tracking is available for a shipment, tracking information may be provided through an order notification, shipping confirmation, or carrier tracking service.

Tracking events may not appear immediately after a label is created. Carriers may need time to collect, scan, and update the parcel's status.

If tracking appears inactive, please allow reasonable time for the carrier system to update before contacting us. If the tracking information remains unclear or indicates an unexpected problem, email [email protected] with your order number and the tracking reference, if available.

We will review the information available to us and explain the next steps.

7. Packaging and Product Protection

We aim to package girls’ socks and children’s bags in a manner appropriate to the products being shipped and the fulfillment methods available.

Socks may be folded or packaged to help maintain cleanliness and organization. Children's bags may be packed to protect their shape, fabric, straps, closures, and decorative details during ordinary handling.

Please inspect the external package when it arrives. If the package is visibly crushed, torn, wet, opened, or otherwise damaged, take photographs before discarding packaging materials when reasonably possible.

If the contents are damaged or incomplete, contact us with photographs of the packaging, shipping label, and affected products. This information can help us assess the issue and communicate with the carrier where appropriate.

8. Delayed, Lost, or Missing Packages

We understand that a delayed parcel can disrupt family plans, especially when an item is needed for school, travel, or an upcoming event.

If a shipment is delayed beyond the expected delivery window, check the tracking information first. If the tracking record does not explain the delay, contact our customer service team.

If a parcel appears lost, we may review the carrier records, confirm the delivery address, and request additional information as reasonably necessary. Depending on the circumstances, we may work toward a replacement, refund, or other appropriate solution.

A carrier's tracking status is relevant evidence but will not necessarily be the only consideration when evaluating a delivery complaint. We will assess the information available and comply with applicable law.

9. Packages Marked as Delivered

If tracking states that a package has been delivered but you cannot locate it, consider checking the following locations:

  • The front door, porch, mailbox, or designated delivery area.

  • Other entrances or package drop-off locations associated with your address.

  • The building's mailroom, reception area, or parcel locker, if applicable.

  • Whether another household member, authorized recipient, or property manager accepted the package.

If the parcel remains missing, contact us promptly. Please provide your order number and confirm the shipping address so we can review the available delivery information.

We will consider the circumstances and applicable legal obligations before determining the appropriate next step. A delivery scan alone does not automatically resolve every claim.

10. Incorrect or Missing Items

If you receive the wrong product, an incorrect quantity, or an order that is missing an item, contact us at [email protected].

Please provide your order number, identify the product involved, and include photographs of the items received and their packaging when helpful.

We will compare the information with the order record and investigate the fulfillment issue. Depending on availability and the nature of the error, an appropriate resolution may include sending the missing or correct product or issuing a refund for the affected item.

Please retain the packaging and any shipping documentation until the issue has been reviewed, where reasonably possible.

11. Failed Delivery and Returned Shipments

A shipment may be returned to us if the address is incomplete, the recipient cannot be located, delivery requirements are not met, or the carrier is otherwise unable to complete delivery.

If a parcel returns to us, we will review the tracking information and determine whether reshipment or another solution is available.

Where a delivery failure results from an address error supplied by the customer, additional shipping charges for reshipment may apply if permitted by law and disclosed before the new shipment is arranged. Where the failure results from our own fulfillment error, we will work to correct the problem without improperly shifting the cost to the customer.

If a package is refused, please contact us rather than assuming that the refusal automatically triggers a refund.

12. Shipping Restrictions and Service Availability

Shipping services may not be available to every destination. Availability can depend on carrier coverage, operational limitations, applicable laws, or restrictions associated with a particular product or destination.

The website or checkout page should be treated as the primary source for determining whether a destination can be served for a specific order.

If a destination cannot be serviced after an order is placed, we will contact the customer where reasonably possible and explain the available options. If we cancel an order and have already collected payment, we will arrange the applicable refund in accordance with law.

13. International Orders, Duties, and Taxes

If international shipping is offered for a particular order, additional delivery conditions may apply.

Depending on the destination and the transaction, customs duties, import taxes, brokerage fees, or other charges may be assessed by the destination country or its authorities. Unless expressly stated otherwise at checkout, such charges are not included in our standard domestic shipping terms.

International delivery may also involve customs inspection, documentation requirements, and longer transit periods. Customers should review any destination-specific requirements that apply to their order.

We will not represent international shipping as available for every product or destination unless that availability has been confirmed.

14. Shipping Fees and Returns

Our standard shipping charge for merchandise totals below $10 is $5.99, while qualifying orders of $10 or more receive free standard shipping.

Shipping charges may be treated differently when an order is returned, canceled, or refunded. For example, original shipping charges associated with an approved change-of-mind return may not be refundable unless required by law or expressly stated otherwise.

If a product arrives defective, damaged, incorrectly supplied, or materially different from its description, please contact us. We will assess the circumstances and explain the appropriate remedy, including any applicable return-shipping arrangements.

For further details, review our Return and Refund Policy.

15. Customer Service and Shipping Inquiries

For shipping questions, address corrections, tracking concerns, or delivery complaints, contact:

BN MAKALU ESTATES LLC
15365 Orange Blvd
Loxahatchee, FL 33470
United States

Email: [email protected]
Contact Person: SHEREE DENEA CARPENTIER
Website: https://www.finegemsstudio.site/

Please include your order number in shipping-related correspondence so that we can identify the transaction and assist you more efficiently.

We may update this Shipping Policy as our fulfillment procedures or legal obligations change. Updates will not override mandatory consumer rights under applicable law.