Privacy policy

Website: https://www.finegemsstudio.site/
Business Name: BN MAKALU ESTATES LLC
Last Updated: October 10, 2026

1. Our Approach to Privacy

Fine Gems Studio recognizes that customers trust us with information when they browse our website, place an order, request assistance, or communicate with our team. We take that responsibility seriously.

This Privacy Policy explains what information we may collect, how we use it, when it may be disclosed, how we protect it, and what choices may be available to you.

Our products include girls’ socks and children’s bags. Although these products are designed for children, our online store is intended to facilitate purchases by parents, guardians, and other adult customers. We do not intentionally request unnecessary personal information about children to complete an ordinary retail transaction.

By using our website, you acknowledge that your information may be handled as described in this policy, subject to applicable law and any additional consent required for particular activities.

2. Information We May Collect

The information collected depends on how you interact with our website and the services you use.

A. Information You Provide Directly

When you place an order, contact customer service, or submit a request, we may collect:

  • Name and contact details.

  • Billing and shipping addresses.

  • Email address and, if supplied, telephone number.

  • Order number, purchased products, quantities, sizes, colors, and order history.

  • Payment transaction details and payment status.

  • Return, refund, replacement, or delivery-related information.

  • Messages, photographs, and documents voluntarily submitted to explain a product issue.

  • Preferences or feedback you choose to share with us.

Please provide only the information reasonably necessary for your request. If you contact us about a damaged children's bag or a product defect, for example, photographs of the affected product may help us evaluate the issue. Avoid sending sensitive personal documents unless we specifically explain why they are necessary.

B. Payment Information

Payments may be processed by third-party payment service providers. Depending on the payment method, the provider may collect and process payment card information, billing details, authentication information, and transaction records.

We may receive limited information such as a transaction identifier, payment confirmation, payment status, or the last digits of a payment card when supplied by the payment provider. We do not claim to store complete payment card details unless our actual payment infrastructure requires and lawfully permits such handling.

The privacy and security practices of third-party payment providers are governed by their own applicable terms and notices.

C. Technical and Usage Information

When you visit the website, certain technical information may be collected automatically, depending on the technologies enabled on the site. This may include:

  • Internet Protocol (IP) address.

  • Browser type and version.

  • Device type and operating system.

  • Referring pages and general browsing activity.

  • Pages viewed, approximate visit times, and interaction events.

  • Cookie identifiers and similar technical identifiers.

  • Website performance, error, and security logs.

We may use this information to operate the store, understand general shopping activity, troubleshoot technical problems, improve navigation, and protect the website against abuse.

3. How We Use Personal Information

We use information for specific business purposes that are reasonably related to our relationship with you, including:

Order processing and fulfillment. To confirm purchases, verify payment status, prepare orders, arrange delivery, send tracking information, and maintain order records.

Customer service. To answer questions, clarify product information, investigate delivery issues, handle complaints, and communicate about orders.

Returns and refunds. To verify purchases, evaluate product conditions, process approved refunds, arrange replacements, and identify recurring product or fulfillment problems.

Website operations. To maintain site functionality, improve the presentation of girls’ socks and children’s bags, monitor performance, and address technical errors.

Fraud prevention and security. To detect suspicious transactions, reduce unauthorized access, protect customer accounts and business systems, and investigate potential misuse.

Legal and administrative obligations. To maintain appropriate accounting records, respond to lawful requests, enforce applicable terms, and comply with legal requirements.

Marketing and customer communications. Where permitted by law and consistent with your choices, to send product updates, promotional messages, or other information about our store.

We do not intend to use personal information for purposes that are incompatible with the purposes described here without obtaining consent when consent is required.

4. Cookies and Similar Technologies

Our website or its service providers may use cookies, pixels, tags, local storage, and related technologies to support essential website functions.

These technologies may help us remember shopping preferences, maintain cart functionality, understand how visitors navigate the store, measure website performance, and improve the relevance of content.

Some technologies may be necessary for the site to operate, while others may support analytics or advertising, depending on the tools actually enabled.

You may be able to manage cookies through your browser settings or any privacy preference mechanism made available on our website. Blocking certain cookies may affect shopping-cart functions, checkout, or other features.

Where applicable law requires consent or provides an opt-out right for particular tracking activities, we will respect the applicable requirements.

5. When We Share Information

We do not treat customer information as a public resource. We may disclose information to selected recipients when reasonably necessary for legitimate business operations, legal compliance, or other purposes described in this policy.

Service Providers

We may share relevant information with companies that help us operate our store, such as:

  • Website hosting and ecommerce platform providers.

  • Payment processors and fraud-prevention services.

  • Shipping carriers and fulfillment providers.

  • Customer support and email service providers.

  • Website analytics, security, and technical support providers.

These recipients may process information on our behalf to perform assigned services, subject to applicable contractual, security, and legal requirements.

Shipping and Delivery Partners

To deliver an order, we may provide the recipient's name, shipping address, contact details, tracking references, and other information reasonably required by the carrier.

Legal and Security Disclosures

We may disclose information when reasonably necessary to comply with a valid legal obligation, respond to lawful process, protect our rights, investigate suspected fraud, or safeguard customers and others.

Business Transactions

If our business undergoes a merger, reorganization, acquisition, asset transfer, or similar transaction, information may be reviewed or transferred as part of that transaction, subject to applicable confidentiality and privacy obligations.

With Your Direction or Consent

We may share information with another party when you request or authorize the disclosure, or when disclosure is otherwise permitted by law.

We do not represent that every disclosure or processing activity described above is necessarily used at all times. Actual processing depends on the services and technologies implemented on the website.

6. Sale of Personal Information and Targeted Advertising

We do not describe ordinary order fulfillment or customer service as a sale of personal information.

If the website uses advertising or analytics technologies that fall within a legal definition of targeted advertising, sale, or sharing of personal data, applicable opt-out rights will be honored where required. We will not rely on this policy to override a legally required consent or opt-out mechanism.

You may contact us at [email protected] to ask about our information practices or to submit a privacy-related request. Where required, we will provide the relevant procedure for exercising your rights.

7. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

Depending on the systems used, safeguards may include access controls, restricted administrative permissions, security monitoring, service-provider protections, and procedures for managing suspected security incidents.

No online platform, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we aim to handle information responsibly and respond appropriately when a potential security issue is identified.

Florida Statutes section 501.171 addresses the security of certain confidential personal information and related breach-notification duties. Where applicable, we will follow the legal requirements governing a covered security incident.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including order fulfillment, customer support, accounting, dispute resolution, security, and legal compliance.

For example, order records may need to be retained after delivery to address refund questions or maintain business records. Information used for a temporary customer-service inquiry may no longer be necessary once the inquiry is resolved, subject to any applicable retention obligations.

When information is no longer needed, we may delete it, de-identify it, or securely dispose of it, where appropriate and technically feasible. Retention periods depend on the type of information, the purpose of processing, and applicable legal requirements.

9. Privacy Rights and Choices

Depending on where you live, the nature of your relationship with us, and whether applicable legal thresholds are met, you may have rights relating to personal information, such as the right to:

  • Request confirmation of whether certain personal data is being processed.

  • Request access to eligible personal information.

  • Request correction of inaccurate information.

  • Request deletion of personal information, subject to lawful exceptions.

  • Obtain a copy of certain data in a portable format where required.

  • Opt out of specified processing activities, such as targeted advertising or the sale of personal data, where applicable.

  • Withdraw consent where processing is based on consent.

  • Appeal a decision concerning a privacy request where the law provides that right.

Florida's data-privacy provisions in Chapter 501, Part V may apply only when the relevant statutory conditions are met. We do not claim that every right listed here applies to every customer or every category of data.

To submit a request, email [email protected] and describe what you would like us to do. We may need to verify your identity or authority to protect information from unauthorized disclosure. We will respond within the period required by applicable law.

If we cannot fulfill a request, we will explain the reason where required and provide any available appeal procedure.

10. Children's Privacy

Fine Gems Studio sells girls’ socks and children’s bags, but our store is not intended to invite children to independently submit personal information or make purchases without appropriate adult involvement.

We ask parents, guardians, and adult purchasers to provide the information necessary for an order and to avoid submitting a child's personal details unless genuinely needed for the transaction.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, contact us at [email protected]. We will review the concern and take appropriate action as required by law.

11. Marketing Communications

If we send promotional emails, you may use the unsubscribe link included in the message, where available, or contact us to request removal from marketing communications.

Even after you opt out of promotional messages, we may continue to send non-promotional communications necessary to complete an order, provide a refund update, address a customer-service issue, or communicate an important service notice.

We will handle marketing communications in accordance with applicable requirements governing consent, identification, and opt-out requests.

12. Third-Party Websites and Services

Our website may contain links to third-party services, payment pages, social media platforms, or other websites. Those services may have their own privacy notices and data practices.

We do not control the privacy policies or security measures of independent third parties. Before submitting information to an external service, please review its applicable terms and privacy notice.

13. Changes to This Privacy Policy

We may update this policy to reflect changes in our business, website technology, service providers, or legal obligations.

When we make changes, we will update the “Last Updated” date above. If a change requires a specific notice or consent under applicable law, we will provide that notice or obtain consent as required.

Your continued use of the website after an updated policy becomes effective will be handled in accordance with applicable law and does not eliminate any rights that cannot legally be waived.

14. Contact Us About Privacy

For questions, privacy requests, or concerns regarding the handling of personal information, please contact:

BN MAKALU ESTATES LLC
15365 Orange Blvd
Loxahatchee, FL 33470
United States

Email: [email protected]
Contact Person: SHEREE DENEA CARPENTIER
Website: https://www.finegemsstudio.site/

Please do not include passwords, complete payment card numbers, or unnecessary sensitive personal information in your email.