Contact information

Website: https://www.finegemsstudio.site/
Business Name: BN MAKALU ESTATES LLC
Last Updated: October 10, 2026

1. About Fine Gems Studio

Fine Gems Studio is an online retail website offering girls’ socks and children’s bags for everyday use, school activities, family outings, and other occasions.

We aim to provide a clear shopping experience, useful product information, and practical support throughout the order process. If you have a question before purchasing, need assistance with an existing order, or would like to discuss a return, refund, or delivery concern, our customer service team can be contacted using the information below.

2. Business and Contact Details

Legal Business Name: BN MAKALU ESTATES LLC
Website: https://www.finegemsstudio.site/
Contact Person: SHEREE DENEA CARPENTIER
Customer Service Email: [email protected]

Registered Business / Business Correspondence Address:

BN MAKALU ESTATES LLC
15365 Orange Blvd
Loxahatchee, FL 33470
United States

Return Mailing Address:

BN MAKALU ESTATES LLC
15365 Orange Blvd
Loxahatchee, FL 33470
United States

Please contact us before mailing a return so that we can provide any necessary authorization or instructions.

3. What We Can Help With

You may contact us for assistance with matters including:

  • Product descriptions, sizing details, colors, and product availability.

  • Questions about girls’ socks and children’s bags.

  • Order confirmations and order-status inquiries.

  • Shipping fees, tracking information, and delivery concerns.

  • Address corrections, where changes remain possible.

  • Damaged, defective, incomplete, or incorrect orders.

  • Return eligibility, refunds, and replacement requests.

  • Payment-related questions and order discrepancies.

  • Privacy questions and requests relating to personal information.

  • Website access issues, policy questions, and general customer feedback.

For the quickest review, include your order number and a concise explanation of your request. If you are reporting a product problem, photographs may help us understand the issue.

4. Customer Correspondence

Please send customer-service inquiries to [email protected].

We aim to review incoming messages and respond within a reasonable period. Response times may vary depending on inquiry volume, the complexity of the issue, and whether additional information is needed.

An email acknowledgment does not necessarily mean that a return, refund, cancellation, or replacement has been approved. Where a decision is required, we will communicate the relevant next steps.

Please avoid sending complete payment card numbers, account passwords, or unnecessary sensitive personal information by email.

5. Returns and Refunds

Before shipping a product back, please review our Return and Refund Policy and contact customer service for instructions.

Return requests should include your order number, the item involved, and the reason for the request. If a product is damaged, defective, or incorrect, photographs of the product and packaging may help us evaluate the claim.

Our return address is listed above, but contacting us before mailing an item can help prevent processing delays or a parcel being sent without the information necessary to identify it.

6. Shipping and Delivery Assistance

For a delayed parcel, missing item, incorrect shipment, or tracking concern, please provide your order number and tracking reference if one is available.

If the tracking status indicates delivery but the parcel cannot be located, please explain the steps you have already taken to locate it. We will review the information available and advise you on the next steps.

Delivery estimates are not guaranteed unless expressly stated, and all shipping matters remain subject to the applicable Shipping Policy and relevant legal requirements.

7. Privacy Requests

For questions about personal information, data retention, privacy rights, or the handling of customer information, contact [email protected].

Please describe the request clearly so that we can direct it to the appropriate person. We may need to verify your identity or authority before providing access to or making changes to personal information.

We will handle privacy inquiries in accordance with applicable law and our Privacy Policy.

8. Legal and Business Correspondence

Legal notices, formal business correspondence, and policy-related inquiries may be sent to the business address listed in this document or to [email protected].

If a particular law requires service or delivery through a specified method or to a designated recipient, please follow that legal requirement. General customer-service correspondence does not automatically constitute formal legal service.

9. Policy Updates

We may revise this Contact Information page when our business details, customer-service procedures, or contact arrangements change. The latest version published on our website should be consulted before sending time-sensitive correspondence.

We appreciate your interest in Fine Gems Studio and welcome questions that help us improve the shopping experience.